6 Comments
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Ben Franks's avatar

Still remember every non-5 star review Novel got. They were few and far between, but even the 4s stung!

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Dan O'Regan's avatar

They certainly hurt. Frustratingly, they hurt more than the good ones help.

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Kel's avatar

Great read. Thank you!

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Dan O'Regan's avatar

Thanks Kel!

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John Gonter's avatar

I've mostly stopped reading reviews and I can't write reviews, though I have wanted to. After 30 years in the trade including 2 years at The French Laundry, I don't have confidence in my words. Especially when I fear that online review readers won't understand what I mean. I will tell you in person what I think and I'll do my best to be candid.

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Dan O'Regan's avatar

That’s such a fair point, that the readers might not comprehend where you’re coming from! In person and candid is much better anyway (from my perspective)

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